Buckeye is dedicated to preserve, protect, maintain, and improve the safety, integrity, and viability of our pipelines, right-of-way, land, and property rights for safe, low-cost, and reliable operations. Buckeye currently owns or operates approximately 6,000 miles of pipeline assets across the United States, and protects our pipeline assets and property rights through a variety of Damage Prevention Programs including the following: 

  • 811 Activities
  • Design Encroachment Reviews
  • Aerial Patrol Services
  • Right-of-Way Vegetation Maintenance
  • Shallow Pipe Program
  • Land and Property Rights Management
  • Field Support Services
  • Media and Governmental Relations

Striving for excellence and continuous improvement, Buckeye constantly focuses on ensuring these Damage Prevention Programs meet, or in many cases, exceed regulatory requirements or industry recommended practice guidelines.

Key Indicators

The primary focus of our Damage Prevention Programs is the protection of our pipeline assets from property development and construction activities such as trenching, boring, or blasting. These damage prevention measures are constantly employed through the following tactical programs:

811 Call

In an effort to proactively prevent damage due to third-party construction and excavation activities, Buckeye currently participates in 27 State 811 Call Centers, providing an avenue for property owners and developers to notify Buckeye of any proposed work near our pipeline assets. The 811 Call Program establishes requirements for minimum response times, utility marking, excavator notices, tolerance zones, and excavator duties.

Buckeye’s Pennsylvania-based 811 Call Center receives the 811 call ticket notices through a sophisticated ticket management system. Employing a systematic and detailed effort, Buckeye’s 811 Call Team screens each ticket to determine Buckeye’s level of involvement with the proposed work, and then dispatches field-based personnel for further review and inspection as needed to ensure all proposed work around the affected pipelines is conducted in a safe and compliant manner.

In 2019, Buckeye’s 811 Call Team processed


Design Encroachment Reviews

While the 811 Call Program typically provides the utility owner notice a few days in advance of the planned excavation or construction activity, Buckeye further manages proposed property development through a Design Encroachment Review program. This program provides a means for developers and property owners to submit property development plans for Buckeye review early in the design phase – long before any work takes place in the vicinity of the affected pipeline assets. The review process includes a collaborative effort between Buckeye and the developer to arrive at a safe design plan that is mutually acceptable to both parties.

Buckeye conducted

encroachment reviews in 2019

Aerial Patrol

In addition to proactive measures such as the 811 Call Program and Design Encroachment Review Program, Buckeye closely monitors our pipeline right-of-way corridors through routine aerial inspections. Pilots and observers inspect the corridors for any unauthorized or unknown activities that could pose a potential threat to the pipeline. All reported aerial patrol observations are further investigated by Buckeye personnel to determine if further action is necessary.

The Aerial Patrol Program inspected

miles of pipeline and reported

potential encroachments or adverse ground conditions for subsequent field investigation and resolution.

Vegetation Management

To ensure that aerial patrols and field investigations from other Damage Prevention Programs can be conducted safely and successfully, Buckeye actively engages in a Vegetation Management Program. The Vegetation Management Program focuses on clearing vegetation such as trees and brush along the pipeline corridors to maintain clear visibility and accessibility.

In 2019, the Right-of-Way Vegetation Management Program was applied to

miles of pipeline right-of-way